Support
Contact Us
We're here to help! Get in touch with our support team for assistance with your coin scanning, credit balances, or collection questions.
Customer Support
For general inquiries, technical support, or any issues with coin scanner identifications, purchase restorations, and app features.
Response time: Within 48 hours during business days
Privacy & Data Policy
For privacy inquiries, local data removal requests, or questions about how secure coin photos are processed under our absolute on-device privacy guarantee.
For security and data compliance inquiries
Submitting a Support Request
1. What to Include for Fast Resolutions
The quickest way to resolve your issue is to provide detailed context. When emailing, please try to include:
- Your device model and operating system version (e.g. iPhone 15 Pro, iOS 19).
- Your exact support request or credit balance issue description.
- Your purchase receipt number if you bought coin credits that didn't appear.
- For scanner issues: description of the coin or details of the photo you tried to capture (glare, lighting, coin type).
- Screenshots of the error screen or result screen (if applicable).
2. Guidelines for Capturing High-Quality Coin Photos
If you are contacting us because the AI coin scanner returned an incorrect match or low confidence rating:
Tips for capturing optimal coin photos:
- Lighting: Ensure even, soft overhead light. Avoid direct flash or heavy ambient glare that hides relief carvings.
- Focus & Center: Hold the camera steady until the coin is perfectly in focus. Make sure it fills the circular frame guidelines.
- Two Sides: Always scan both the front (obverse) and back (reverse). Many coins share obverse profiles but differ in reverse year and mint marks.
Self-Service Resources
You might find instant answers to your questions in our guides and documentation: